“We have built a system that’s dedicated to help providers focus on what they do best: Provide Excellent Care.”
The PRCMG Advantage
PRCMG recruits the highest quality primary treating physicians and providers in the industry. Our board-certified & experienced pain professionals manage everything from acute to chronic conditions.
Pain and Rehabilitative Consultants Medical Group, leaders in both Acute (short term) and Chronic Pain Management, have been serving Northern California for more than 30 years. The doctors at PRCMG have dedicated their professional careers to providing cost effective medical care of the highest quality, with a commitment to exceptional service. At PRCMG, our providers are constantly furthering their education on the techniques and approaches to promote the most advanced, comfortable and personalized pain management care. Our professional team includes board certified providers in the fields of Pain Management, Neurology, Physical Medicine & Rehabilitation, Medical Acupuncture, Behavioral Medicine and Psychology, Physical Therapy and more. Using our proven collaborative team and multi-modality approach to pain management, we are able to extend exceptional service and provide the best treatment plan possible to each of our patients. At PRCMG, we understand that the impact of Chronic Pain is more serious than most generally recognize. Reduced productivity, increased medical costs and lifestyle disruption have a staggering effect on our workforce and society. With our unique integrated approach, our ultimate goal is to relieve suffering and help patients effectively manage their pain and improve their quality of life by educating them, increasing their functional capacity and optimizing their use of medical resources.
Privacy Policy & Terms and Conditions
Introduction
Pain And Rehabilitative Consultants Medical Group respects your privacy
and is committed to protecting your personal information. This Privacy
Policy explains how we collect, use, and protect information related to
our messaging campaigns in compliance with A2P 10DLC requirements and
applicable regulations.
Information We Collect
Opt-in Data: When you provide consent via our intake form by ticking the
opt-in box, we collect:
- Your name
- Your phone number and/or email address
- The method of opt-in (e.g., web form, SMS keyword)
Message Interactions: Details of your interactions with our messages, such as
confirmations, HELP requests, and STOP requests.
Device and Usage Data: Non-personally identifiable information, such as device type,
message delivery status, and message interaction frequency.
How We Use Your Information
We use your information to:
- Deliver messages you have opted in to receive, including appointment
reminders, surveys, or other informational updates. - Respond to HELP requests and provide support.
- Ensure compliance with STOP requests to cease further
communications.
Note: Your information is never shared with third parties for marketing
purposes.
Subscriber Consent and Disclosures
By opting in via our intake form, you agree to:
- Receive recurring messages related to the service(s) provided.
- Acknowledge that “Message and Data Rates May Apply.”
- Access HELP instructions and STOP options.
- Be informed that message frequency may vary depending on the program
you subscribe to. - Confirm that you are at least 18 years old (or the age of majority in
your jurisdiction) if the content is age-restricted.
The opt-in process includes:
- A clear description of the type of messages you will receive.
- Disclosure that message frequency may vary.
- References to our Privacy Policy and Terms & Conditions, which
are attached below. - Confirmation of age eligibility, where applicable.
Age Disclosure
For campaigns involving age-gated content, users must confirm they meet
the required minimum age before subscribing. By opting in, you confirm
that you:
- Are at least 18 years old (or the age of majority in your
jurisdiction). - Understand that age-restricted content will only be sent to eligible
subscribers.
Message Frequency
The frequency of messages you receive may vary depending on the service
or program you have opted into. For example:
- Appointment Reminders: Typically 1–3 messages per appointment.
- Promotional Updates or Informational Messages: Up to 5 messages per month.
Specific frequency details will be disclosed at the time of opt-in. If
you have further questions, reply “HELP” or contact our
support team.
Opt-out Instructions
You may opt out of receiving messages at any time by replying
“STOP” to any message. Upon opting out:
- You will receive a confirmation of your opt-out request.
- No further messages will be sent unless you re-opt-in.
HELP Requests
To request assistance, reply “HELP” to any message, or
contact us directly through the following channels:
- Phone: (510) 647-5150
Embedded Links and Phone Numbers
Messages may contain embedded links or phone numbers to direct you to
secure resources, such as:
- Appointment confirmation pages
- Support contact information
All embedded links comply with security standards to protect your
data.
Data Protection and Retention
We implement robust security measures to protect your data from
unauthorized access or disclosure. Information is retained only as long
as necessary to fulfill the purposes outlined in this policy or as
required by law.
Compliance with A2P 10DLC Guidelines
Pain And Rehabilitative Consultants Medical Group adheres to the
following A2P 10DLC requirements:
- Subscriber Opt-in: Opt-in details are clearly disclosed during the intake process,
including brand name, message frequency, and opt-out/HELP
information. - Subscriber Opt-out: STOP instructions and confirmation messages are provided upon
opting out. - HELP Information: Patients can request help by texting HELP or contacting the
office by phone. - Privacy Assurance: Opt-in data is never shared with third parties for marketing
purposes. - Sample Messages: All messages identify the brand and include opt-out
instructions.
Contact Us
For questions about this Privacy Policy, you can contact us at:
- Phone: (510) 647-5150
